Customer service

How to complain

It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards, please let us know.

Registering a complaint

Please write to:

Compliance Department Connect IFA Ltd 39 Station Lane Hornchurch RM12 6JL

Alternatively, call 01708 676110.

Financial Ombudsman Service

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service link opens an external website in a new tab. Neither Donlevy Mortgages Ltd nor Connect IFA Ltd is responsible for the accuracy of information on external websites.

Your property may be repossessed if you do not keep up repayments on your mortgage.